Energy : Technical help question: Quantum Design magnet power supplies. Alternatif Energy

I'd like to ask my readers that own Quantum Design PPMS or MPMS instruments for help regarding a technical glitch.  My aging PPMS superconducting magnet power supply (the kind QD calls the H-plate version) has developed a problem.  For high fields (say above 7 T) the power supply fails to properly put the magnet in persistent mode and throws up an error in the control software.  After talking with QD, it seems like options are limited.  They no longer service this model of power supply, and therefore one option would be to buy a new one.  However, I have a sense that other people have dealt with this issue before, and I would feel dumb buying a new supply if the answer was that this is a known issue involving a $ 0.30 diode or something.  Without a schematic it's difficult to do diagnostics ourselves.  Has anyone out there seen this issue and knows how to correct it?