Energy : Piezo controller question - followup.. Alternatif Energy

A couple of weeks ago I posted:

Anyone out there using a Newport NPC3SG controller to drive a piezo positioning stage, with computer communication successfully talking to the NPC3SG?  If so, please leave a comment so that we can get in touch, as I have questions.

No responses so far.  This is actually the same unit as this thing:
https://www.piezosystem.com/products/piezo_controller/piezo_controller_3_channel_version/nv_403_cle/

In our unit from Newport, communications simply don't work properly.  Timeout problems.  The labview code supplied by Newport (the same code paired with the link above) has these problems, as do many other ways of trying to talk with the instrument.  Has anyone out there had success in using a computer to control and read this thing?   At issue is whether this is a hardware problem with our unit, or whether there is a general problem with these.  The vendor has been verrrrrrrrry slow to figure this out.